aum aum

Return & Refund Policy

Last updated: [DATE]

At aum aum, we want you to love your sweet potato chews. If something’s not right, here’s how we make it right.

30-Day Money-Back Guarantee

If you’re not satisfied with your order, contact us within 30 days of delivery at hello@aumaumfood.com and we’ll issue a full refund — no need to send the product back. We just ask that you tell us what went wrong so we can do better.

Subscription Orders

• You can pause, change your box size, or cancel your subscription at any time from your account or by emailing hello@aumaum.com. Changes take effect on your next scheduled order — orders already being prepared or shipped can’t be canceled retroactively.
• To avoid being charged for an upcoming shipment, make changes at least 3 days before your next ship date.
• Refunds for subscription orders follow the same 30-day guarantee above, per shipment.

One-Time Purchases

Same 30-day guarantee applies. Reach out within 30 days of delivery and we’ll take care of it.

How Refunds Work

• Refunds are issued to your original payment method.
• Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or card issuer.
• We don’t require the product to be returned — as a food item, we’re not able to resell opened or unopened bags once shipped, so there’s no need to send anything back.

Damaged or Incorrect Orders

If your order arrives damaged, incorrect, or missing items, email hello@aumaumfood.com with a photo of what you received within 7 days of delivery, and we’ll send a replacement or refund right away.

What’s Not Covered

• Orders reported more than 30 days after the delivery date.
• Issues caused by incorrect shipping addresses provided at checkout (we’re happy to help redirect a package where possible, but can’t guarantee it once it’s shipped).

Questions?

Email us anytime at hello@aumaumfood.com — a real person will get back to you, usually within 1–2 business days.